Leadership: August 3, 4, 5, 2022 (9am EST)
GBS Leadership covers all aspects of GBS leadership and strategy, continuous improvement and future-sGBS Leadership details the required leadership capabilities and tools to help bring…
Course Tag: B2C
Transformation Management: July 29, August 1, 2, 2022 (9 am EST)
GBS Transformation Management highlights what a Professional GBS® organization does to apply technology and techniques to drive breakthrough innovation within the organization.  It also shares…
Operations Management: July 26, 27, 28, 2022 (9 am EST)
GBS Operations Management highlights what’s behind a strong Professional GBS® Operations organization. It reviews important areas in leading the day-to-day organization, along with the critical…
Service Management: July 21, 22, 25, 2022 (9am EST)
GBS Service Management goes further into ‘Running as a Business’, introducing a Service Management Framework that’s built from a Brand Building Framework. Time is spent…
Foundations: July 18, 19, 20, 2022 (9 am EST)
The Professional GBS Foundations course is a prerequisite for all subsequent trainings. This course provides an overview of the Professional GBS® Model. It introduces the…
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