Operations Management: July 26, 27, 28, 2022 (9 am EST)

Inixia Admin · March 31, 2022

GBS Operations Management highlights what’s behind a strong Professional GBS® Operations organization.  It reviews important areas in leading the day-to-day organization, along with the critical capabilities required to deliver quality services and identify opportunities for continuous improvement.

Critical Questions Covered: 

  • How do we appropriate plan for and manage an Operations organization?
  • What are the core processes and skills needed to deliver best-in-class operations?
  • How do we identify areas of continuous improvement within our Operations?


  • Planning: Defining objectives, measures, process documentation and effort estimation.
  • Control: Daily, incident, and problem management to keep the business running.
  • Continuous Improvement: Using problem analysis, corrective actions and continuous improvements to drive consistent and reliable continuous improvement in operations.


Completion of the Business Services Institute mastery assessment to be a Certified GBS Operations Management Master. 

Questions? Contact us below:

Inixia Admin

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Course Includes

  • 3 Lessons
  • 3 Topics