GBS Operations Management highlights what’s behind a strong Professional GBS® Operations organization.  It reviews important areas in leading the day-to-day organization, along with the critical capabilities required to deliver quality services and identify opportunities for continuous improvement.

Critical Questions Covered: 

• How do we appropriate plan for and manage an Operations organization?
• What are the core processes and skills needed to deliver best-in-class operations?
• How do we identify areas of continuous improvement within our Operations?

Breakdown

• Planning: Defining objectives, measures, process documentation and effort estimation.
• Control: Daily, incident, and problem management to keep the business running.
• Continuous Improvement: Using problem analysis, corrective actions and continuous improvements to drive consistent and reliable continuous improvement in operations.

Certification 

Completion of the Business Services Institute mastery assessment to be a Certified GBS Operations Management Master.