Foundations: July 18, 19, 20, 2022 (9 am EST)

Inixia Admin · March 31, 2022

The Professional GBS Foundations course is a prerequisite for all subsequent trainings. This course provides an overview of the Professional GBS® Model.  It introduces the levels of maturity, the importance of ‘Running as a Business’, and the key elements within a GBS Operating Model. 

Critical Questions Answered

  • How do we build the scope and range of GBS, along with a next-generation vision?
  • How do standardized models drive 2-3X greater value?
  • Why should we view shared services as a business?


  • GBS Overview: The history of GBS, its business case and introducing the Professional GBS® Model.
  • Implementation: How to drive results through Business Models and Operating Models and then excellence through Client, Service and Operations Management.
  • Management: Deeper understanding of the different roles and responsibilities within Professional GBS®.


Completion of the Business Services Institute mastery assessment to be a Certified GBS Foundations Master.

Questions? Contact us below:

Inixia Admin

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Course Includes

  • 3 Lessons
  • 3 Topics