The Professional GBS Foundations course is a prerequisite for all subsequent trainings. This course provides an overview of the Professional GBS® Model.  It introduces the levels of maturity, the importance of ‘Running as a Business’, and the key elements within a GBS Operating Model. 

Critical Questions Answered

• How do we build the scope and range of GBS, along with a next-generation vision?
• How do standardized models drive 2-3X greater value?
• Why should we view shared services as a business?

Breakdown 

• GBS Overview: The history of GBS, its business case and introducing the Professional GBS® Model.
• Implementation: How to drive results through Business Models and Operating Models and then excellence through Client, Service and Operations Management.
• Management: Deeper understanding of the different roles and responsibilities within Professional GBS®.

Certification

Completion of the Business Services Institute mastery assessment to be a Certified GBS Foundations Master.