Resources
Key Research & Updates
Our aim at Inixia is to professionalize the shared services industry and improve
the success rate of business transformation efforts in all industries.
The Reality And Opportunity Of Simultaneous Delivery
How Can GBS Leaders Simultaneously Manage Cost-Reduction, Service Level Improvement and Grow the Service Footprint? This question is more relevant now than ever.
Newer technologies like Big Data, AI, ML, etc., have given us the ability to harness data to derive meaningful insights and trends, which in turn, are helping industries to redefine their business models. Customer experience has taken center stage. Expectations from GBS have also changed.
Reducing Costs And Delivering Value
It is no question that you as a GBS professional would like to, if not now but one day, scale your business. However, I am sure that one question that always arises when the topic of “scaling” comes to mind is, “how does one increase the delivery in value while simultaneously reducing costs?” If this sounds familiar, you are not alone.
In fact, I have been there numerous times and lucky for you, I have both failed and succeeded. This means that I know ways that can lead to failure, and I know ways that can lead to success. And my goal is to help you succeed without failing. In the following, I am going to share with you 5 tangible steps for each of these concepts (decreasing costs & increasing value) that will help you to not only increase the value of your business, but also reduce costs and create the scaled business of your dreams.
A Win-Win Approach To Developing Leadership Within GBS
GBS is a unique and brilliant construct because it has a broad overview of most work processes along with transformation leadership experience within a company. What young GBS leaders don’t always have is the experience of being in a business unit or product unit of the company. What if you rotated leaders between GBS and the business for mutual growth and development?
Leadership roles with the ideal outcome being a stepping-stone for talent development is an overlooked strategy when it comes to improving skills in both business units and GBS.
What GBS Leaders Need to do to Acquire and Retain Talent In the COVID Era
Why are professionals leaving? And how do our organization leaders manage the duality of holding onto their current workforce and hiring on new long-lasting talent?
Being a GBS professional amid a pandemic, I am sure that you have noticed the changes going on around you at work; personally, it is something that we can’t help but notice. People are leaving, people are re-evaluating, and people are considering their options. The massive changes in the world have had a dramatic effect on the employee value proposition, especially in the shared services industry
Performance Tracking And Management
Building and Running a World-Class GBS Organization
Perception! That’s a perfidious companion for every service leader. Months and years of diligently exceeding service levels can be negated with just one anecdotal issue. The only way to manage this is to diligently and continuously tell your story on performance management. Choosing what metrics to report and how to share your message is key to managing perception.
Rules Of Thumb To Create A Roadmap To Accounting Shared Service Success
Time, commitment and vision. These are three essential characteristics of a strong Financial Shared Services (FSS) organization. Companies engaging in an FSS strategy will often be on different timelines, start with different parts of their organization and achieve optimization at different rates of pace. In this article, I am going to discuss ways you can create value and scalability throughout your organization with Accounting Services. Accounting Services are typically viewed as transactional activity. However, with a deeper dive, it becomes clear that Accounting Services can drive global standardization and simplification of processes and have the skills to become a key business partner creating value through enhanced services such as; accounting guidance, system/tools selection and M&A support.
How To Drive A Transformative Mindset For GBS
Today, global business services (GBS) organizations play a vital role in providing support functions for large enterprises. As the “nervous system” of an organization, GBS has the power to enable business transformation and drive growth. However, to do so effectively, GBS must adopt a transformative mindset and embrace a culture of continuous improvement. In the following, I will explain the importance of driving a transformative mindset in GBS organizations and provide insights on how to achieve it. By prioritizing design thinking, business processes, and business imperatives, GBS can deliver exceptional value and drive long-term success for organizations.
How to become relevant as a GBS Leader while also differentiating yourself and delivering value
According to SSON Research & Analytics, 61% of shared services are committed to GBS – whether transitioning, already adopted, or moving towards digitized delivery. In addition, 19% are planning to move to GBS within the next five years. This leaves just one in five not convinced by GBS. As more and more organizations begin to implement a GBS model, it becomes more difficult to stay relevant as a GBS leader, especially for smaller or less established organizations.
2-Minutes Videos
Evolution of GBS
GBS Value
GBS Model
Running as a Business
Siting and Sourcing
Terminology
Benefit Versus Cost
Brand Building Framework (1/3)
Brand Building Framework (2/3)
Brand Building Framework (3/3)
Service Management Roadmap
Critical to Quality
Effort Estimate
Quality, Speed, Cost
Root Cause Analysis
Assess, Prioritize, Sequence
Foundational Principles
Opportunity Assessment
Agile Versus Waterfall
As the Organization Matures
Leadership GBS Style
Evolution of GBS
GBS Value
GBS Model
Running as a Business
Siting and Sourcing
Terminology
Benefit Versus Cost
Brand Building Framework (1/3)
Brand Building Framework (2/3)
Brand Building Framework (3/3)
Service Management Roadmap
Critical to Quality
Effort Estimate
Quality, Speed, Cost
Root Cause Analysis
Transformation Management
Assess, Prioritize, Sequence
Foundational Principles
Opportunity Assessment
Agile Versus Waterfall
As the Organization Matures
Leadership GBS Style
Valuable Videos
Inixia – meet our team and check how we can help your organization
The strategy of Running as a Business is a gamechanger.
Why is a Professional GBS Certification so valuable? (Mert Kacmaz of Mars, Inc.)
Why is Service Management so important ?
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