Q1. P-GBS differs from traditional GBS in which ways? (Choose one)

Q2. Why is it important to run GBS as a business? (Choose one)

Q3. What are the pillars of the P-GBS model (Choose one)

Q4. True or false?

The Four Stages of GBS in the P-GBS model are:

– Piecemeal

– Global

– Optimized

– Next-Generation GBS

Q5. Why is it important to differentiate between P-GBS and home-grown (or DIY) GBS models? (Choose one)

Q6. Which ONE of the following assumptions about GBS is CORRECT (Choose one)

Q7. Which of the following is the most important pre-requisite to deliver a successful P-GBS model? (Choose one)

Q8. True or False – it is not possible for a GBS organization to go beyond Stage 1 (Piecemeal GBS) or Stage 2 (Global) unless all work-processes and data in the company has been standardized

Q9. For P-GBS to be successful, which is ONE of the critical enabling factors (Choose One)

Q10. True or False – GBS Maturity as in Stage 3 and Stage 4 is only possible in large companies (e.g. Fortune 500). This is because you need a certain size in order to be able to deliver significant cost reductions and also to have the money to innovate

Q11. True or False – In the context of GBS, the terms “Business Model” and “Operating Model” can be used interchangeably, since they simply represent how GBS gets work done

Q12. Who in the company decides what the appropriate levels of service performance is?

Q13. In the P-GBS model, who is responsible for understanding the balance between cost, service levels and innovation within a service?

Q14. In the P-GBS Operating Model, Operations Management is like managing the Supply Chain within a company. (True or False)

Q15. In the P-GBS Operating Model, there are many valid reasons for GBS to build new value creation capabilities. Which of the following is NOT a good reason. (Choose one)