GBS Service Management goes further into ‘Running as a Business’, introducing a Service Management Framework that’s built from a Brand Building Framework. Time is spent on how to effectively create a ‘Service Charter’ along with what constitutes a strong ‘Service Strategy’. This is different than anything else you’ve heard about Service Management, and it’s at the heart of the Professional GBS® model.
GBS Operations Management highlights what’s behind a strong Professional GBS® Operations organization. It reviews important areas in leading the day-to-day organization, along with the critical capabilities required to deliver quality services and identify opportunities for continuous improvement.
GBS Transformation Management highlights what a Professional GBS® organization does to apply technology and techniques to drive breakthrough innovation within the organization. It also shares some of the most important aspects of how to be successful in executing these transformations to drive value.