Description
GBS Operations Management highlights what’s behind a strong Professional GBS® Operations organization. It reviews important areas in leading the day-to-day organization, along with the critical capabilities required to deliver quality services and identify opportunities for continuous improvement.
GBS Transformation Management highlights what a Professional GBS® organization does to apply technology and techniques to drive breakthrough innovation within the organization. It also shares some of the most important aspects of how to be successful in executing these transformations to drive value.
