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How can organizations establish frameworks to optimize operational performance?
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This discussion was modified 1 year, 9 months ago by
Unknown Member.
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This discussion was modified 1 year, 8 months ago by Unknown Member.
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This discussion was modified 1 year, 9 months ago by
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22 Replies
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1 – Operations Planning
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2 – Defining Objectives
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3 – Understanding Customers Users and Stakeholders
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4 – Voice of the Customer VoC
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5 – Critical to Quality Measures
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6 – Disconnect Between VoC and KPIs
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7 – SIPOC Methodology
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8 – Translating VoC to CTQ
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9 – Defining Measures
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10 – Service Measures
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11 – Cost Measures
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12 – User Satisfaction Measures
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13 – Regulatory and Compliance Measures
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14 – The Measures Pyramid
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15 – Process Documentation
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